Reset a forgotten Microsoft account password

Notes:?

If you know your password, but just want to change it, go to account.microsoft.comSecurity tab, and select Change my password.

If you know your username and password but they have stopped working, read My username and password have stopped working.

If the "Enter password" window is still open select Forgot password?

If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next.

Reset password

For your protection, Microsoft must verify your identity before you can proceed with resetting your password.

Choose how you want to receive a verification code.

Important:?

If you don't see an option for where to send a code, or you no longer have access to any of the verification options shown, use this sign-in helper tool.

If you don't recognize any of the verification email or phone options, use this ???sign-in helper tool.

Select Next.

For your protection, we will ask you to confirm the verification details you select. If you cannot get a code, read Troubleshooting verification code issues.

Retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.

Select Get code.

Microsoft will send a verification code to the email or phone number you selected.

Go to the recovery phone or email for where you expect to receive the code.

Confirm the code to create a new password. Learn how to create a strong password.

Paste or type the code you received and select Next.

Type your new password and select Next.

If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.

Microsoft account security info & verification codes

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Can't sign in?

???????If you can't sign?into your Microsoft account, most issues can be identified by our sign-in helper tool.Sign-in helper

???????Contact Support

For technical support, go to?Contact Microsoft Support, enter your problem and select?Get Help. If you still need help, select?Contact Support?to be routed to the best support option.

Important:?To protect your account and its contents, our support agents are not allowed to send password reset links, or access and change account details.