如何修復(fù) HP 打印機(jī)上的打印頭丟失或故障錯(cuò)誤

打印頭組件是容納打印機(jī)墨盒的隔間。您的打印機(jī)顯示“打印頭缺失(Missing)或故障”錯(cuò)誤，表明打印頭出現(xiàn)故障。該問題可能是由于墨水噴嘴堵塞、墨盒臟、內(nèi)部卡紙等造成的。

如果打印頭從墨盒中吸入空氣，HP 打印機(jī)也可能會顯示此錯(cuò)誤。本教程介紹HP 打印機(jī)(HP printers)上“打印頭缺失或故障”錯(cuò)誤的故障排除修復(fù)。

重新啟動打印機(jī)可以解決常見的打印機(jī)問題(common printer problems)，也可以將其設(shè)置恢復(fù)為出廠默認(rèn)設(shè)置。

注意：將 HP 打印機(jī)恢復(fù)出廠設(shè)置不會重置其頁數(shù)、語言或紙盤大小。

如果缺少打印頭的錯(cuò)誤消息仍然存在，請重新安裝打印機(jī)的打印頭。

(HP printers might malfunction)如果打印頭未正確安裝在筆架中，HP 打印機(jī)可能會出現(xiàn)故障。重新安裝打印機(jī)的打印頭并檢查是否可以停止“打印頭缺失(Missing)或故障”錯(cuò)誤。在重新安裝或重新對齊打印頭之前，請關(guān)閉打印機(jī)并拔掉電源線。

打開打印機(jī)墨盒檢修門，提起筆架上的閂鎖，然后輕輕地將打印頭拉出一半。返回筆架閂鎖以牢固鎖定打印頭。

如果重新安裝打印頭無法解決“打印頭缺失(Missing)或故障”錯(cuò)誤，請嘗試以下故障排除步驟。

(Paper)打印機(jī)內(nèi)部卡紙可能會導(dǎo)致無法檢測到打印頭。關(guān)閉打印機(jī)，斷開電源線，然后檢查墨水或碳粉盒檢修區(qū)域是否有卡紙。

檢查筆架路徑和其他區(qū)域，并清除打印機(jī)內(nèi)的紙張碎片。關(guān)閉墨盒檢修門，然后重新連接打印機(jī)的電源線。

(Dirt)打印機(jī)墨盒上的(printer’s ink cartridges)污垢、碎片或墨水殘留物也可能引發(fā)打印錯(cuò)誤。從打印頭上取出墨盒并擦去積聚的污垢或碎屑。HP 建議使用蘸有蒸餾水的干凈、干燥、不起毛的布清潔墨盒。

您還應(yīng)該輕輕擦去打印頭和筆架上銅色電觸點(diǎn)上積聚的墨水。將墨盒卡入其顏色編碼的插槽中，關(guān)閉墨盒檢修區(qū)域，然后打開打印機(jī)。

觸摸墨水噴嘴或清潔電氣觸點(diǎn)可能會導(dǎo)致打印質(zhì)量問題(print quality issues)和電氣故障。同樣(Likewise)，將墨盒或打印頭長時(shí)間留在打印機(jī)外（超過 30 分鐘）可能會損壞墨盒和打印機(jī)。

快速（但小心）清潔墨盒和打印頭并立即更換。請參閱此 HP 支持教程，(this HP Support tutorial)了解有關(guān)清潔打印機(jī)墨盒和打印頭的更多信息。

某些HP 噴墨(HP Inkjet)打印機(jī)的控制面板中具有“清潔打印頭”功能。根據(jù)您的打印機(jī)型號，您可以在控制面板的“工具(Tools)”、“維護(hù)”或“打印機(jī)服務(wù)”部分找到清潔選項(xiàng)。(Services)有關(guān)訪問或使用其清潔工具的說明，請參閱打印機(jī)手冊。

如果打印頭問題仍然存在，請檢查(Check)打印機(jī)和墨盒之間的連接問題。確保墨盒連接正確，并且其塑料卡舌與打印頭對齊。

此外，檢查墨盒的芯片并確保其固定正確且狀況良好。您可能需要更換整個(gè)墨盒包，尤其是在使用非 HP 墨盒時(shí)。

將打印機(jī)固件更新到最新版本有時(shí)可以解決打印頭錯(cuò)誤和其他打印故障(printhead errors and other printing malfunctions)。您可以通過 HP 網(wǎng)站或HP Smart應(yīng)用程序更新打印機(jī)的固件。

安裝固件更新后重新啟動計(jì)算機(jī)和打印機(jī)。在固件更新過程中保持打印機(jī)電源打開。更新固件時(shí)發(fā)生電源故障或轉(zhuǎn)動打印機(jī)可能會對打印機(jī)造成不可逆轉(zhuǎn)的損壞。

更新打印機(jī)固件的步驟可能會有所不同，具體取決于HP Smart應(yīng)用程序版本和您的打印機(jī)型號。

在HP Smart(HP Smart)應(yīng)用主屏幕上選擇您的打印機(jī)，然后選擇高級設(shè)置(Advanced Settings)或打印機(jī)主頁(Printer Home Page)( EWS )。接下來，前往Tools/Web 服務(wù)” (Services) > Printer Update”并選擇“立即檢查”(Check)。

HP Smart(HP Smart)應(yīng)用程序?qū)⒆詣酉螺d任何可用的固件更新并將其安裝到您的打印機(jī)上。

您還可以從打印機(jī)的控制面板安裝固件更新。此HP 客戶支持文檔(HP Customer Support document)重點(diǎn)介紹了在 HP 打印機(jī)上安裝固件或驅(qū)動程序更新的不同方法。

如果打印頭缺失錯(cuò)誤仍然存??在，請聯(lián)系 HP 支持(Contact HP Support)或當(dāng)?shù)胤?wù)中心。如果您的打印機(jī)有缺陷且在保修期內(nèi)，您將獲得新的打印頭或替換打印機(jī)。使用HP 的產(chǎn)品保修檢查工具(HP’s Product Warrant Check tool)來驗(yàn)證打印機(jī)的保修或服務(wù)狀態(tài)。

否則，如果您的產(chǎn)品已過保修期，HP 將為您的打印機(jī)提供收費(fèi)服務(wù)或維修。

The printheаd assembly is the cоmpartment that house? your printer’s ink cartridges. Yoυr printer displays the “Missing or Fa?led Printhead” errоr to signаl a malfunctioning printhead. The issue could be due to clogged ink nozzles, dirty ink cartridges, internal paper jams, and more.

HP printers may also display this error if the printhead pulls air from ink cartridges. This tutorial covers troubleshooting fixes for the “Missing or Failed Printhead” error on HP printers.

Rebooting your printer will fix common printer problems, so will restoring its settings to factory default.

Note: Factory resetting your HP printer won’t reset its page count, language, or tray size.

Reseat your printer’s printhead if the missing printhead error message persists.

HP printers might malfunction if the printhead isn’t seated correctly in the carriage. Reseat your printer’s printhead and check if that stops the “Missing or Failed Printhead” error. Turn off your printer and unplug its power cable before reseating or realigning the printhead.

Open your printer’s cartridge access door, lift the latch on the carriage, and gently pull the printhead halfway out. Return the carriage latch to lock the printhead firmly.

Try the troubleshooting steps below if reseating the printhead doesn’t resolve the “Missing or Failed Printhead” error.

Paper jams inside your printer can prevent the detection of the printhead. Turn off your printer, disconnect its power cable, and check the ink or toner cartridge access area for jammed paper.

Examine the carriage path and other areas and remove torn pieces of paper inside your printer. Close the cartridge access door, and reconnect your printer’s power cable.

Dirt, debris, or ink residue on your printer’s ink cartridges can also trigger printing errors. Remove your ink cartridges from the printhead and wipe off accumulated dirt or debris. HP recommends cleaning ink cartridges using a clean, dry, and lint-free cloth damped in distilled water.

You should also gently wipe accumulated ink off the copper-colored electrical contacts on the printhead and carriage. Snap the ink cartridges into their color-coded slots, close the cartridge access area, and turn on your printer.

Touching the ink nozzles or cleaning past the electrical contacts can cause print quality issues and electrical failures. Likewise, leaving your ink cartridges or printhead outside the printer for an extended period (over 30 minutes) can damage the cartridges and printer.

Clean the ink cartridges and printhead quickly (but carefully) and replace them immediately. Refer to this HP Support tutorial for more information on cleaning your printer’s ink cartridges and printhead.

Some HP Inkjet printers have a “Clean Printhead” function in their control panels. Depending on your printer model, you’ll find the cleaning option in the “Tools,” “Maintenance,” or “Printer Services” section of the control panel. Refer to your printer’s manual for instructions on accessing or using its cleaning tool.

Check for connectivity issues between the printer and cartridges if the printhead problem persists. Ensure the ink cartridges are connected correctly, and their plastic tabs align with the printhead.

Additionally, inspect the cartridge’s chip and ensure it’s properly fixed and in good condition. You might have to replace the entire cartridge pack, especially if using non-HP cartridges.

Updating your printer’s firmware to the latest version sometimes resolves printhead errors and other printing malfunctions. You can update your printer’s firmware through HP’s website or the HP Smart app.

Restart your computer and printer after installing the firmware update. Keep your printer powered on during the firmware update process. Power failure or turning your printer while updating its firmware can irreversibly damage the printer.

The steps for updating your printer’s firmware may vary depending on the HP Smart app version and your printer model.

Select your printer on the HP Smart app home screen and select Advanced Settings or Printer Home Page (EWS). Next, head to Tools/Web Services > Printer Update(s) and select Check Now.

The HP Smart app will automatically download and install any available firmware update onto your printer.

You can also install firmware updates from your printer’s control panel. This HP Customer Support document highlights different ways to install firmware or driver updates on your HP printer.

Contact HP Support or a local service center if the printhead missing error persists. You’ll get a new printhead or replacement printer if your printer is defective and under warranty. Use HP’s Product Warrant Check tool to verify your printer’s warranty or service status.

Otherwise, HP will service or repair your printer for a fee if you have an out-of-warranty product.